F.A.Q.

Simple answers to frequently asked questions.

All our prices are in Canadian Dollars ($CAD)

Why are some frames not available for purchase online?

We carry in store some high-end collections that cannot either be sold online or are from made by hand brands imported from Europe. For these frames, there is nothing better that a visit in store to truly appreciate the quality of those frames.

Will I get a case with my Oakley Sunglasses?

Generally only sports specific frames include a rigid case with the purchase of an Oakley frame. All come with a microfiber protective pouch.

Is product availability updated "live"?

Our inventory is unfortunately not updated "live". We make a special effort to update it regularly to reflect our current stock levels. If we do not have your frame in Stock for a quick dispatch and shipping, we will notify you and let you know when it will be shipped. With that info, you can decide to wait for your order or ask for a full refund. Thanks for your understanding.

Are all the frames in store on your website?

With 5000 frames in store a new styles and collections arriving every week, it is impossible to display all of them online. We have made a selection of best-sellers to give you an idea of what you can find in store.

What is the warranty on my frame?

We offer standard one (1) year warranty on all manufacturing defects. Breakage cause by a shock are not covered by this warranty

I have a very strong prescription, can I still buy glasses here?

We accept all the prescription between sph +8.00 and -14.00, up to -4,00 cylinder (cyl) and a maximum addition (add) of +3,50 for progressive lenses. Make sure to chose the right lens index (thickness) to assure both a great look and reduce the weight of your glasses. Refer to our guide below for more info

I have prism on my prescription, can I still buy glasses here?

Of course. We understand that prisms can be tricky sometimes, but our qualified lab technicians have seen it all. So rest assured that you are in good hands. Simply write down your prisms and their orientation in the dialog box below your prescription, and we will take care of it. It is possible that a surcharge will apply, we will contact you if it is the case. Check our section Understanding my prescription for all the details concerning prisms.

How can I know which lens I should get according to my prescription?

Here is a quick guide that will help you :

 For lenses ranging from :

Choosing the right type of lens means your frame will look better and you will reduce the total weight of the frame.

Contact Lenses

How can you offer such low prices on your contact lenses

Thanks to our purchasing power we are able to negotiate with the large manufacturers in order to get better prices. Rather than keeping all those savings for us, we pass them along to you!

Why is it cheaper to buy multiple packs?

As for many things in life, the more you buy, the better the price. Get your yearly supply and save big. Moreover, your yearly sypply allows you to get a mail-in rebate from the manufacturer. See specific products to see the quantity and the amount of the rebate.

Do you do price matching on contact lenses?

If you find the same product for cheaper anywhere else only, not only will we match that price, but we will give you an extra 10% discount on your order when you buy a yearly supply.

Get all the info about our best price guarantee 

My glasses prescription has changed, what should I order?

After your eye exam, you should ask your professional for your new contact lenses prescription and ask for trial lenses. On those free lenses, you will get all the info you need to order your lenses here.

Note that sometimes, your glasses prescription changes, but it is possible that your contact lens prescription won't due to the proximity to your eye. Check with your optometrist or optician for more info.

How do I know which brand of contact lenses I should get?

You should always buy the brand and type of contact lenses that have been recommended and approved by your optician/optometrist. Avoid switching between brands as not all of the are compatible and necessarily made for you.

Which brands of contact lenses are available?

We offer a wide range of products from all the main manufactures :

Shipping

How much is shipping?

Shipping fees of 9.95$ on all North American orders under 150$

 

How long will it take before i receive my order?

Please click below to know more about standard fulfillment and shipping times

Shipping

Will I get a tracking number for my order?

Yes, all of your packages are sent with a tracking number, which will be emailed to you.